Compare Chati
Chati, Chatbase, Tidio or Intercom? An honest comparison.
They’re all good products, built for different businesses. Here’s how they differ on price and approach, and when each one is the better choice.
How you pay for each
 | Chatbase | Tidio | Intercom | |
|---|---|---|---|---|
| How it’s priced | One monthly plan, in pounds | Monthly plan plus message credits, in dollars | Monthly plan plus the Lyro AI add-on, in dollars | Per team seat, plus a fee for each AI resolution, in dollars |
| Entry price with AI chat | £29 a month + VAT 1,000 AI replies | $40 a month 700 message credits | $29 + Lyro from $39 a month Lyro starts at 50 AI conversations | $29 a seat + $0.99 per resolution List price, Essential plan |
| For a busier site | £79 a month + VAT 5,000 AI replies, 5 team members | $150 a month 4,000 message credits, 3 seats | $59 a month and up, plus Lyro Tiered by conversations | Every resolution billed 1,000 resolutions = $990 + seats |
| If you get busier | No automatic top-ups. We’ll suggest a plan, you decide. | Extra credits at $40 per 1,000, with optional auto-recharge | Move up a conversation tier | Cost rises with every resolution |
| Removing their branding | Included on Business and Pro | $99 a month add-on | Varies by plan | Varies by plan |
| Connecting your own systems | Our UK team builds it for you, including a safe database connection | Do it yourself with integrations and the API | Do it yourself with integrations and the API | Do it yourself with integrations and the API |
Competitor prices are monthly list prices from their public pricing pages, checked November 2026, in US dollars before tax. Credits, conversations and resolutions are counted differently by each product, so the numbers aren’t like for like. Prices change, so please check their websites.
Head to head
Chatbase is a better fit if…
- You want to build and tweak your own AI agent, with lots of settings to play with
- You want to choose between many different AI models
- You have a developer to set up integrations through the API
Chati is a better fit if…
- Your team wants to step into live chats and take over in one tap
- You want one price in pounds, with no credits to keep an eye on
- You’d like a UK team to set it up with you, and build integrations for you
Tidio is a better fit if…
- You run an online shop and want a Shopify-first live chat tool
- Most of your chats are handled by people, with AI as a helper
- You want marketing pop-ups and sales flows in the same tool
Chati is a better fit if…
- You want AI to answer most questions, from your own content, with sources
- You want AI included in the plan, not added on top
- You’re a service business: a practice, a firm or a trade
Intercom is a better fit if…
- You have a large support team that needs a full help desk and ticketing
- You support customers across many channels and products
- You have the budget for per-seat and per-resolution pricing
Chati is a better fit if…
- You’re a small or medium business that wants a predictable monthly bill
- You don’t want to pay more every time the AI does its job
- You want something live in an afternoon, not a project