Blog and guides
Practical AI for UK small businesses
No hype. Guides on answering customers faster, written by the team that builds Chati.
Chatbot pricing UK: what a business chatbot costs in 2026
What does a chatbot cost in the UK in 2026? Monthly platform prices from about £25, build costs from £500 to £18,000+, plus hidden costs and how to choose.
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WhatsApp for Business pricing in the UK (2026 guide)
What WhatsApp for Business pricing costs in the UK in 2026: the free app, per-message Platform rates, provider fees and a worked monthly bill.
NPS vs CSAT: differences, formulas and when to use each
NPS vs CSAT explained simply: what each measures, how to calculate them, what a good score looks like and which suits a small UK business.
How to create a WhatsApp Business account (UK guide)
Create a free WhatsApp Business account in minutes: download the app, verify your number, build your profile and set up greetings. UK step-by-step guide.
Virtual chat: what it means and how businesses use it
Virtual chat means talking online in real time, from social chat rooms to website live chat and AI chatbots. See how each works and which suits a UK business.
What is a good CSAT score? Benchmarks and how to measure
A good CSAT score is usually 75 to 85%. See the bands by industry, how to calculate it, how it differs from NPS and how small businesses can lift it.
Self assessment help for accountants: UK guide for 2026
Where UK accountants can get self assessment help: HMRC agent guidance, section-by-section guides, software, MTD readiness and how AI can ease client queries.
How to answer customers out of hours: a UK guide
Learn how to answer customers out of hours: acknowledge fast, set a clear reply time, point to alternatives and use an AI chatbot with human handover.
How to reduce customer support emails: 7 practical steps
Cut customer support emails by removing the reasons people write. Seven practical steps for UK small businesses, from tagging enquiries to AI chat with human handoff.
How to brand a website chatbot: 7 steps for UK firms
Learn how to brand a website chatbot in 7 steps: name, persona, tone of voice, widget styling, greeting, handover and testing, with UK examples.