Starter
For small businesses getting started
£29/month + VAT
Billed monthly
- 1,000 AI replies a month
- 1 bot, 2 team members
- Website up to 500 pages
- Live takeover and lead capture
Pricing
Simple prices, in pounds.
No auto top-ups, no surprise bills. Human takeover is included on every plan.
Business
For busy teams and growing sites
£79/month + VAT
Billed monthly
- 5,000 AI replies a month
- 3 bots, 5 team members
- WhatsApp (coming soon)
- Bookings, webhooks, Chati branding removed
Pro
For bigger sites and connected systems
£179/month + VAT
Billed monthly
- 15,000 AI replies a month
- 10 bots, unlimited team
- Voice chat: 120 minutes a month included
- Database connector and API
- Choice of AI model, priority support
All prices per month, plus VAT. Web designer or agency? Earn 20% when you refer clients.
How plans are measured
You pay for AI replies. Your team is free.
Each answer Chati writes counts as one AI reply. When your team takes over, their replies don’t count, so stepping in never costs you more.
Compare plans
| Starter£29 a month | Business£79 a month | Pro£179 a month | |
|---|---|---|---|
| Usage | |||
| AI replies a month | 1,000 | 5,000 | 15,000 |
| Bots | 1 | 3 | 10 |
| Team members | 2 | 5 | Unlimited |
| Website pages Chati learns from | 500 | 2,500 | 10,000 |
| Replies from your team | Unlimited | Unlimited | Unlimited |
| Answers | |||
| Answers with sources | |||
| Asks or hands over when unsure | |||
| Learns from pages, PDFs and FAQs | |||
| Unanswered questions grouped for you | |||
| Choice of AI model | — | — | |
| Your team | |||
| Live takeover in one tap | |||
| Lead capture | |||
| Opening hours and out-of-hours cover | |||
| Channels and integrations | |||
| Website widget and WordPress plugin | |||
| WhatsApp (coming soon) | — | ||
| Bookings and webhooks | — | ||
| Database connector and API | — | — | |
| Branding and support | |||
| Your logo, colours and welcome message | |||
| Chati branding removed | — | ||
| UK support, Monday to Friday | |||
| Priority support | — | — | |
| Data processing agreement and VAT invoices | |||
Custom builds
Need it connected to your systems?
Booking systems, stock, orders, CRMs or a read-only database connection. Built by our UK team and quoted per project, on top of any plan.
About custom buildsFor web designers and agencies
Recommend Chati to your clients
Earn 20% of every plan payment from the businesses you refer, for 12 months. Reselling under your own brand is coming soon.
See the partner programmePricing questions
Something else? Ask our team.
What counts as an AI reply?
Each answer Chati writes to a visitor counts as one AI reply. Replies from your team never count, so taking over a chat is always free.
What happens if I reach my limit?
There are no automatic top-ups and no surprise bills. We let you know as you get close. If you reach the limit, Chati pauses AI replies until your next billing month and passes new chats to your team, and you can move up a plan at any time.
Can I change or cancel my plan?
Yes. Move up or down a plan from your dashboard. Pay monthly or yearly, with no notice period. If you cancel, your plan runs to the end of the period you’ve paid for.
How do I pay?
By card, monthly or yearly, in pounds. Prices are shown before VAT, which is added at 20%. VAT invoices are in your dashboard to download whenever you need them.
Do you charge for custom builds?
Yes, custom builds are quoted per project, based on what you need Chati to connect to. Talk to us and we’ll give you a fixed price.