Custom builds
Your chatbot, connected to the systems that run your business.
Most chatbots can only repeat your website. With a custom build, Chati checks bookings, looks up orders, books appointments and updates your CRM. Built and looked after by our UK team.
- Fixed price, agreed up front
- Read-only unless you say otherwise
- Works on any plan
What a custom build can do
From answering questions to getting things done.
Chati already answers from your website. A custom build lets it use the live information and tools behind your business, so customers get a real answer, not “please call us”.
Look things up
Order status, bookings, stock, availability, account details or prices, live from your own systems.
Take actions
Book, move or cancel appointments, create a support ticket or request a call back, always with the visitor’s confirmation.
Connect your database
Read-only access to the tables you approve, with checks on every query. MySQL, PostgreSQL and SQL Server.
Work with your CRM
New leads and chat summaries go straight into your CRM, and Chati can recognise existing customers.
Use your internal knowledge
Answer from documents that aren’t on your website: price lists, policies, product sheets, staff handbooks.
Automate what happens next
When a chat ends, trigger emails, tasks, quotes or workflows in the tools you already use.
Examples
What it looks like in your business
Check and move appointments
The visitor asks
“Can I move my check-up to next week?”
Connected toPractice management or booking system
Chati
- 1Confirms the patient with a code sent to their email
- 2Finds their appointment and the free slots next week
- 3Moves it once they choose, and emails the confirmation
Quote from your price list, then book a survey
The visitor asks
“How much to replace a combi boiler in LS6?”
Connected toJob management software and diary
Chati
- 1Checks the postcode is in your area
- 2Gives a price range from your own price list
- 3Books a survey slot in your diary and sends the job to your job system
“Where’s my order?” without the emails
The visitor asks
“Has my order shipped yet?”
Connected toShop platform and courier tracking
Chati
- 1Matches the order number and email
- 2Shows the status and tracking link
- 3Starts a return or passes it to your team if something’s wrong
Live availability and viewings
The visitor asks
“Are there any 2-bed flats under £1,100 in Headingley?”
Connected toProperty CRM and listings feed
Chati
- 1Searches your live listings
- 2Shows matching properties with links
- 3Books a viewing in the negotiator’s diary
Stock, prices and account questions
The visitor asks
“Do you have 40 of SKU 1182 in stock for delivery Friday?”
Connected toERP, stock database and CRM
Chati
- 1Checks stock levels and lead times
- 2Shows the customer’s own price for their account
- 3Creates a quote in your system and alerts the account manager
Examples of what we can build. Every build is scoped around your own systems.
What we connect to
If your business runs on it, we can usually connect it.
Off-the-shelf software or something built just for you. If there’s an API, a database or even a spreadsheet, we’ll find the safest way in.
- Booking systems and diaries
- CRMs
- Online shops and order systems
- Practice and job management software
- Databases: MySQL, PostgreSQL, SQL Server
- Spreadsheets and Google Sheets
- Document stores and intranets
- Anything with an API
Safe by design
Connected, without the worry.
Read-only by default
Chati can look but not change anything, unless you ask us to build an action.
Only what you approve
You choose the exact tables, fields and actions. Everything else is invisible to Chati.
Visitors prove who they are
Personal information is only shown after the visitor confirms their email with a code.
Actions need a yes
Bookings, changes and cancellations are confirmed by the visitor before anything happens.
Every request logged
See what was asked, what was looked up and what came back, in your dashboard.
Pause it any time
One switch turns off every lookup and action, without taking the chatbot offline.
How a build works
Four steps, no surprises.
- 1
Free discovery call
We talk through the questions your customers ask and the systems behind the answers.
- 2
Scope and fixed price
A short written plan: what Chati will do, what it connects to, and a fixed price and timescale.
- 3
Build and test
We build it on a private test version of your assistant and you try it with real questions.
- 4
Go live, and we look after it
We switch it on, watch it closely for the first weeks and keep it working when your systems change.
Pricing
A fixed price for each build, agreed before we start.
- Works alongside any Chati plan. Database connections need the Pro plan.
- You’ll know the price and timescale in writing before any work starts.
- Optional aftercare, for a fixed monthly fee, keeps integrations working as your systems change.
- The discovery call and written quote are free, with no obligation.
Who builds it
The same UK team that built Chati.
PS Website Design has designed, built and hosted websites and web applications for UK businesses for years, and has been building applications since 2003. You talk to the people who write the code.
About us →Questions about custom builds
Do I need the Pro plan?
Only for a direct database connection. Lookups and actions through an API, CRM connections and automations work on any plan.
How long does a build take?
It depends on the system and what you want Chati to do. You’ll get a timescale with your fixed price, before you commit.
What happens when our software changes?
With aftercare, we keep an eye on every integration and fix it if a supplier changes something. Without it, we’ll quote for any changes you need.
Can you work with our own developers?
Yes. We can build it all, or provide the Chati side and work with your team or software supplier on their side.
Who owns the integration?
Your data stays yours and in your systems. The connection runs inside your Chati account, and you can switch it off or remove it at any time.
Is my data safe?
Builds are read-only unless you ask for actions, limited to what you approve, and every request is logged. Personal information is only shown to verified visitors.
Start a conversation
Tell us what you’d like Chati to do.
No technical knowledge needed. Tell us the systems you use and the questions customers ask, and we’ll come back within one working day to arrange a free discovery call.
Prefer to talk? Book a call, or ring 0113 873 0127.