How it works
From your website to a helpful assistant, without writing a single script.
Chati learns from what you already have, answers your customers with sources, and brings your team in when it matters. Here’s exactly how.
1Step 1
Point it at your website
Give Chati your web address and it reads your pages, prices and policies. Add documents and your own answers for anything that isn’t on your site.
- Reads your whole website, and checks it regularly so answers stay up to date when your pages change.
- Learns from documents. Upload PDFs and Word files such as price lists, brochures and policies.
- Add your own answers for questions that aren’t covered anywhere else.
- You decide what it uses. Leave out any page or section, like your blog or old news.
- hartleydental.co.uk52 pages · checked daily for changesUp to date
- Fee guide 2026.pdfUploaded document · 6 pagesLearned
- Patient FAQs.docxUploaded document · 3 pagesLearned
- Your own answers18 questions you answered yourselfLearned
- /blogExcluded by youSkipped
2Step 2
Make it yours
Chati should feel like part of your website, not a bolt-on. Set how it looks and how it talks.
- Your name, logo and colours on the chat window and button.
- Your welcome message and suggested questions to get visitors started.
- Tone of voice. Choose how formal or friendly it sounds.
- Opening hours, so it knows when your team is around to take over.
3Step 3
Check its answers
Before anyone else sees it, ask Chati the questions your customers really ask. If an answer isn’t right, fix it on the spot.
- Private test chat that works exactly like the live one.
- Fix any answer in one click. Chati uses your version from then on.
- See the source behind every answer, so you can correct the page itself if needed.
Yes, treatments over £500 can be spread over 6 or 12 months, interest free. Ask at reception for details.
Chati will use this from now onSave answer4Step 4
Go live, stay in control
Add Chati to your website with one line of code or our WordPress plugin. WhatsApp is coming soon.
- Works on any website where you can add a line of code.
- One inbox for every conversation, from every channel.
- Watch chats live and step in whenever you like, on your computer or phone.
<script src="https://chatibot.ai/widget.js" data-bot="hartley-dental" defer></script>Example embed code. Yours is in your dashboard.- WordPress plugin
- WhatsApp (coming soon)
- Voice calls
Under the bonnet
What happens when a customer asks a question
In a couple of seconds, every answer goes through five steps. The last one is why Chati says “let me check” instead of making things up.
- 1Understands the question
Works out what the visitor is really asking, using the conversation so far.
- 2Searches your content
Looks through your pages and documents by meaning and by exact words, so “price” finds “fees”.
- 3Writes from what it found
Answers only from your own content, in your tone of voice.
- 4Checks the answer
Makes sure every part of the answer is backed up by your content before it’s sent.
- 5Shows its source, or asks
Sends the answer with its source. If it isn’t sure, it asks a question or offers a person.
Your team, still in charge
You choose how much Chati does
Switch between three modes at any time, or set them to change with your opening hours.
AI only
Chati answers every chat on its own and collects contact details when someone needs a person.
Good for out of hours, or when your team is busy.
AI with takeover
Chati answers, and your team gets an alert when a visitor asks for a person or Chati isn’t sure. Take over in one tap, with a summary of the chat so far.
The most popular setting.
People only
Chati steps back and your team answers every chat, with suggested replies to save typing.
Good for busy periods when you want a personal touch.
- Instant alertsOn your computer and phone.
- A summary firstKnow what’s been said before you step in.
- Out-of-hours coverChati takes details when you’re closed.
- Free human repliesYour team’s messages never count.
Gets better every week
Questions Chati couldn’t answer are grouped together, so you can see what customers are asking for. Add the answer once and it’s covered from then on.
Turns chats into leads
When a visitor wants a quote, a call back or a booking, Chati takes their details and sends them to your inbox or CRM.
Connects to your systems
With a custom build, Chati can check availability, book appointments and look up orders in the systems you already use.
About custom builds →Common questions
More in our help centre.
Do I need a developer?
No. Chati learns from your website on its own, and you add it with one line of code or our WordPress plugin. We only need a developer’s help for custom builds, and our team does those for you.
Which website platforms does it work with?
Any website where you can add a line of code, including WordPress, Wix, Squarespace, Shopify and custom-built sites. There’s a plugin for WordPress.
How long does set-up take?
Most of the work is done by Chati while it reads your website. Branding and testing take as long as you want them to; many businesses are ready the same day.
What if it gets something wrong?
Fix the answer in one click and Chati uses your version from then on. Every answer shows its source, so it’s easy to see where a wrong answer came from and correct the page or document.
Will it keep up when my website changes?
Yes. Chati checks your website regularly and relearns pages that have changed. You can also ask it to check again at any time.
Can it book appointments or look up orders?
Yes, with a custom build. We connect Chati to your booking system, shop or database so it can check availability, book and look things up.