Terms of service

About these terms

These terms are an agreement between you and PS Website Design Ltd, trading as Chati (“Chati”, “we”, “us”). We are a company registered in England and Wales (company number 07041239) with our registered office at No. 1 Aire Street, Leeds, LS1 4PR. Our VAT number is GB 105 3784 26.

They cover your use of the Chati service at chatibot.ai, including the dashboard, the chat widget, our apps and plugins, and any support we give you (together, “the service”). By creating an account or using the service you agree to them on behalf of the business you represent (“you”). You confirm you have the authority to do so.

Chati is for businesses. You agree that you are using it for your trade, business or profession and not as a consumer. Our privacy policy and data processing agreement form part of these terms.

Your account

You need an account to use Chati. Give us accurate details and keep them up to date, particularly your billing email. You are responsible for everyone you invite to your workspace and for what they do in it, so keep passwords private and remove team members who leave.

Tell us straight away at [email protected] if you think someone has accessed your account without permission.

Plans, AI replies and billing

Each plan includes a monthly allowance of AI replies, bots and team members, as shown on our pricing page when you sign up or change plan. Each answer Chati writes to a visitor counts as one AI reply. Replies from your team don’t count.

Unused AI replies don’t carry over. We’ll let you know as you get close to your allowance. If you reach it, Chati stops writing new AI replies until your allowance resets and new chats are passed to your team. Nothing is added to your bill automatically. You can move up a plan at any time.

Prices are in pounds sterling and exclude VAT, which we add at the current rate. You pay in advance by card, monthly or yearly, through our payment provider Stripe. Your plan renews automatically at the end of each period, and we take payment for the next period on the renewal date. VAT invoices are available in your dashboard.

If a payment fails, we’ll tell you and Stripe will try again over the following days. If it still can’t be taken, we may suspend your account until it’s paid. You can reactivate it by paying the amount due.

We may change our prices. We’ll give you at least 30 days’ notice by email, and the new price will apply from your next renewal after that notice. If you don’t want to pay it, you can cancel before then.

Cancelling

You can cancel at any time from your dashboard or by emailing us. There is no notice period. Your plan stays active until the end of the period you’ve already paid for, then stops renewing. We don’t give refunds for partial periods, including the rest of a yearly plan, unless the law requires it.

If you move to a different plan, the new plan starts straight away and is charged from that date.

We may suspend or close your account if you seriously or repeatedly break these terms, don’t pay, or use the service in a way that puts other customers or our systems at risk. Where it’s reasonable, we’ll warn you first and give you a chance to put things right.

After your account closes, you have 30 days to ask us for an export of your data. After that we delete it, as described in our privacy policy.

Acceptable use

You must not use Chati, or let anyone else use it, to:

• break the law, or help anyone else to, including laws on consumer protection, advertising, data protection and electronic marketing;
• publish content that is misleading, defamatory, discriminatory, harassing, obscene or that infringes someone else’s rights;
• give regulated advice, such as medical, legal or financial advice, without the qualified human oversight your profession requires;
• send spam, or collect personal data that you don’t have a lawful basis to collect;
• try to get around your plan’s limits, test or attack our security, or interfere with the service for other customers;
• copy, resell or build a competing product from the service, unless we’ve agreed it with you in writing.

Your content

Your content is everything you add to Chati or connect it to: your website pages, documents, FAQs, settings and branding, and the conversations and leads from your chats. You own it and keep all rights to it.

You give us permission to store, copy and process your content only as needed to run, support and improve the service for you. We don’t sell your content, and we don’t let AI providers use it to train their models.

You are responsible for your content, and for making sure you have the right to use it with Chati. That includes telling visitors to your website that they are chatting with an AI assistant and how their data is used. When we process personal data in your content, we do so as your processor under our data processing agreement.

We own the Chati software, design, brand and everything else we provide as part of the service. If you send us feedback or ideas, we can use them freely.

AI answers and accuracy

Chati writes answers using AI, based on the content you give it. We design it to answer only from your content, to show its sources and to hand a chat to your team when it isn’t confident. Even so, AI can sometimes get things wrong, misunderstand a question or present information that is out of date.

You are responsible for keeping your content accurate and for checking how Chati answers, especially about prices, availability, health, legal or safety matters. Don’t rely on Chati alone for decisions that need professional judgement. To the extent the law allows, we don’t promise that every answer will be complete or correct, and we aren’t responsible for commitments Chati makes that aren’t supported by your content.

Custom builds

If we connect Chati to your systems, such as a booking system, CRM or database, we’ll agree the work, price and timescale in a written quote. Once you accept it, that quote and these terms together form our agreement for that work. Unless the quote says otherwise, we invoice half when you accept and the rest when the work is delivered. Invoices are payable within 14 days.

You give us the access and information we need, and you confirm you have the right to let us connect to those systems. Connections we build are read-only unless we agree otherwise in writing. Once you’ve paid in full, you may use what we build for as long as you use Chati. Ongoing support and changes are quoted separately.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.

Subject to that, we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss, however it arises. Our total liability to you under or in connection with these terms in any 12-month period is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

We work hard to keep Chati running, but we don’t promise it will always be available or free from errors. Sometimes we need to carry out maintenance, and where we can we’ll do it at quiet times and let you know in advance.

You agree to cover our reasonable losses if a third party makes a claim against us because of your content or your breach of the acceptable use rules.

Neither of us is liable for delays or failures caused by events outside our reasonable control.

Changes to these terms

We may update these terms, for example when we add features or the law changes. If a change materially affects you, we’ll email you at least 30 days before it takes effect. If you don’t agree, you can cancel before then. If you keep using Chati after the change takes effect, the updated terms apply. The version and date at the top of this page show when they last changed.

We may also improve or change the service. If we remove a feature that is a significant part of your plan, we’ll tell you in advance.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. Before going to court, please contact us so we can try to resolve the problem together.

If any part of these terms can’t be enforced, the rest still applies. If we don’t enforce a right straight away, we can still enforce it later. You may not transfer these terms to someone else without our agreement. We may transfer them to a company that takes over the service, and we’ll tell you if we do. These terms, with the documents they refer to, are the whole agreement between us about the service.