Blog and guides
How-to
How to create a WhatsApp Business account (UK guide)
Create a free WhatsApp Business account in minutes: download the app, verify your number, build your profile and set up greetings. UK step-by-step guide.
How to answer customers out of hours: a UK guide
Learn how to answer customers out of hours: acknowledge fast, set a clear reply time, point to alternatives and use an AI chatbot with human handover.
How to update a chatbot when your website changes
A website chatbot only knows your site as of its last sync. Here is how to update it when pages, prices or opening hours change, and how to check it worked.
How to handle repetitive customer questions in 6 steps
Stop answering the same questions all day. Learn how UK small businesses log, answer and automate repetitive customer questions without losing the personal touch.
How to make a WhatsApp Business account (UK guide)
Set up a free WhatsApp Business account in 10 to 15 minutes: download the app, verify your number, build your profile, then add automation as you grow.
How to add live chat to a website: a step-by-step guide
Learn how to add live chat to your website in minutes: pick a provider, paste one code snippet or plugin, set up handoff, test and go live. UK guide.
How to improve first response time: 9 practical steps
Learn how to improve first response time with routing, staffing, templates and AI chat. Includes UK benchmarks by channel and how to measure FRT properly.
How to add a chatbot to WordPress: 3 simple methods
Learn how to add a chatbot to WordPress using a plugin, an embed code or a custom build, with steps, a comparison and UK tips for small businesses.
Yodel web chat: how to contact Yodel by InPost in 2026
Looking for Yodel web chat? Yodel's customer brand has moved to InPost. See where to get help now, other ways to get in touch and how to escalate a problem.