Yodel web chat is now part of InPost, because Yodel by InPost has moved to InPost. To chat with Yodel, go to the contact page on yodel.co.uk or inpost.co.uk, or use the InPost app, and have your tracking number ready. You can also phone 0344 755 0117, though availability may vary.
At a glance
- Yodel’s customer-facing brand has moved to InPost, and parcels are now tracked and managed through inpost.co.uk or the InPost app (Yodel by InPost notice).
- Existing Yodel delivery preferences and settings continue to apply to parcels and can be viewed in the InPost app.
- The InPost contact page covers common problems: parcel received but something is wrong, missing collection code, locker not working, tracking not updating and parcel returned to sender.
- InPost’s homepage shows estimated delivery of 3-4 days to a locker or shop and 4-5 days to a home address.
- InPost UK acquired Yodel in 2025, and an InPost press release is dated 6 May 2025.
- Evri launched in March 2022 after rebranding from Hermes UK, and is a separate business from Yodel.
Where is Yodel web chat now?
Yodel by InPost has moved to InPost, so web chat and help are reached through the contact page on yodel.co.uk or inpost.co.uk, or through the InPost app, which makes four ways in. If you are looking for a separate “Yodel chat” window, you will mostly find it sitting inside the InPost help pages now.
The timeline in short
- 2025: InPost UK acquired Yodel. InPost’s press release on the acquisition is dated 6 May 2025.
- 17 July 2026: the customer-facing brand moved from Yodel to InPost, according to the Yodel help centre. Its answer to whether Yodel and InPost are the same company is worth a read.
Expect to be redirected
Starting on a Yodel page may send you on to InPost. That is normal after the move. It is not a sign that something has gone wrong. Check that the address in your browser ends in yodel.co.uk or inpost.co.uk before you type in any details.
Availability of chat
Chat availability may vary, and opening hours can change, so do not be surprised if the option does not appear at certain times. Some people report that the chat is automated at first and that you may need to ask for a person. We cannot confirm that, so treat it as reported rather than certain. If chat is not showing, the phone line and the app are your other routes.
How can I contact Yodel in the UK?
You have three main routes: web chat through the official contact page, the InPost app and the phone on 0344 755 0117. Whichever you pick, keep your tracking number to hand.
| Route | Best for |
|---|---|
| Web chat on the official contact page | Most queries, especially when you want a written record of the conversation |
| InPost app | Tracking, viewing delivery preferences and settings, and locker or collection issues |
| Phone: 0344 755 0117 | Urgent problems, or when chat is not available (availability may vary) |
Use official links only
Parcel scams are common, and fake chat windows or phone numbers can be convincing. Reach the courier through the official InPost contact page, the InPost app or inpost.co.uk. Be wary of a number or chat link sent to you in an unexpected text or email, and never share card details to “release” a parcel without checking first.
Try the self-help sections first
The contact page is organised around common problems. These include a parcel that has arrived with something wrong, a missing collection code, a locker that will not open, tracking that has not updated and a parcel returned to sender. Reading the relevant section before you start a chat can save time, and it may answer your question outright.
What should I have ready before I start a Yodel chat?
Have your tracking number, the retailer’s name, your delivery address and postcode, and any collection code or screenshots ready. A few minutes of preparation usually means a shorter conversation.
- Your tracking number, exactly as shown on the email, text or label
- The name of the retailer or sender and your order number
- The full delivery address and postcode
- Any collection code, if you are using a locker or shop
- Screenshots of the tracking page, any error message or the delivery notification
- Photos, if a parcel arrived damaged or the locker has a fault
- A note of the dates and times of anything relevant, such as a missed delivery
Why the retailer reference matters
In most cases the sender, not you, has the contract with the courier. That means the courier may be limited in what it can tell you or do for you, and the retailer’s order reference helps everyone identify the right parcel. It also gives you something to quote if you later need to go back to the seller.
Are Yodel and Evri the same company?
No. Yodel (now InPost in the customer brand) and Evri are separate competing couriers. Evri was Hermes UK until its rebrand, and Evri says it launched in March 2022.
The two firms run separate tracking systems, use different labels and have their own drop-off points. A tracking number from one will not work on the other’s website, which is a common reason people end up on the wrong chat.
Check the label first
Before you contact anyone, look at the label, the dispatch email or the delivery text to see which courier has the parcel. If it says Evri, use Evri’s help. If it mentions Yodel or InPost, use the InPost routes above. When you are unsure, the retailer can tell you which carrier it used.
How long does Yodel usually take to deliver?
Reported Yodel timings are roughly 1 to 3 working days once a parcel has been collected. InPost’s own site now quotes 3-4 days to a locker or shop and 4-5 days to a home address. Those figures changed with the InPost move, so the current tracking page is the best guide.
| Service | Timing | Source and date |
|---|---|---|
| Older Yodel service names (24, 48, standard) | Roughly 1 to 3 working days once collected | Widely reported figures from before the InPost move; not confirmed by InPost |
| InPost to a locker or shop | 3-4 days (estimated) | InPost homepage, checked November 2026 |
| InPost to a home address | 4-5 days (estimated) | InPost homepage, checked November 2026 |
Things that can add time
- Northern Ireland deliveries can take longer.
- Sundays and bank holidays are not working days.
- The estimate on a retailer’s checkout page may differ from the courier’s own.
How do I complain about a parcel that has not been delivered?
Start with the carrier’s contact page and chat, then speak to the retailer, as the retailer is usually responsible for getting the parcel to you. Work through the steps in order and keep notes as you go.
- Check tracking. Look at the latest status in the InPost app or on inpost.co.uk.
- Check safe places and neighbours. A parcel may have been left in a porch, shed or bin store, or handed to a neighbour. Look for a card or message.
- Contact the carrier. Use web chat or the phone line with your tracking number ready.
- Contact the seller. Tell them what the carrier said and ask them to investigate, resend or refund.
- Escalate through the retailer’s complaints process. Most retailers publish one on their website. Quote your order number and your notes. Keep it short.
Keep a written record
Write down the date and time of each contact, the name of the person you spoke to if given, and any reference number. Save chat transcripts or take screenshots. A clear timeline makes any complaint easier to follow.
Where to get consumer rights advice
If the seller is not helping and you are unsure where you stand, Citizens Advice can explain your consumer rights. Legal advice is beyond what we can give here, but it is a sensible next stop.
What can I do if my tracking has not updated?
Wait a short while, check the InPost app, then raise it by chat or phone with your tracking number if it still looks stuck. Tracking can pause between depots, so a gap of a day is not always a problem.
The official contact page has problem-based headings, including one for tracking that is not updating. Starting there tells you what the courier expects you to try and what information it will ask for.
Locker problems
If a locker will not open or you have lost your collection code, use the matching section of the contact page or the app. Have your tracking number and a photo of any error on the locker screen ready.
Parcels returned to sender
If tracking says your parcel is being returned, contact the retailer as well as the carrier. The seller can tell you whether they will resend it or refund you once it arrives back with them.
Why a good web chat matters for UK businesses
The number of people searching for a courier’s web chat shows how much customers want quick answers, and small businesses can offer that on their own website. When someone is waiting for a parcel, a booking or a reply, a slow response is frustrating.
Chati is an AI chatbot that answers customers from a business’s own website, shows its sources and hands the chat to a human team when it is unsure. It is trained on your own data and set up with custom integration, so the answers reflect what your business actually says. Through the same chat, it can also carry your branding, capture leads and take bookings.
For a business that sends out orders, it can help with everyday questions about delivery and orders. That includes where to find tracking information or who to contact about a late parcel, as long as that information is on your site. Our team has been developing apps since 2009, and customers choose Chati for great value for money. We make no promises about results, because every business and website is different.
To see how it works, read how Chati works, or look at our pricing. When you are ready, contact Chati and we will talk through what a web chat could look like for your business.
Frequently asked questions
Is Yodel web chat a real person or a bot?
Some people report that the chat is automated at first. Exactly how it works at any given time is something we cannot confirm, so if you need a person, ask for one in the chat or use the phone line.
What is the Yodel phone number?
The number is 0344 755 0117, though availability may vary. Check the official contact page for the latest details before you call.
Can I still use the Yodel app?
Parcels are now tracked and managed through the InPost app and inpost.co.uk. Check the official notice on the Yodel site for the current position on any older app.
Does Yodel by InPost deliver on Saturdays?
We have no confirmed information on Saturday delivery. Check your tracking page or the InPost contact page for the day your parcel is due.
What does InPost do if a locker is too small?
We do not have confirmed details on this. Use the locker section of the official contact page or the app, and contact the courier with your tracking number.
What happens to my Yodel delivery preferences after the move?
Existing Yodel delivery preferences and settings continue to apply to parcels, and you can view them in the InPost app.
Who owns Yodel now?
InPost UK acquired Yodel in 2025, and InPost published a press release about it dated 6 May 2025. The customer-facing brand then moved to InPost.
