Download the plugin
In your Chati dashboard, open Channels and install and press Download plugin on the WordPress card. You’ll get a file called chati-chat.zip. Don’t unzip it.
Install it in WordPress
- In WordPress, go to Plugins, Add New, Upload Plugin, and choose the file you downloaded.
- Press Install Now, then Activate.
- Go to Settings, Chati.
- Paste your bot key. You’ll find it under How to install on the WordPress card in Chati.
- Choose which pages show the chat, and save. Under your key it should say Connected. If it says Chati isn’t allowed on your site, add your website next to Works on in Channels and install, then save again.
Choose which pages show the chat
- On every page is right for most websites.
- Only on these pages shows it on the pages you list, for example just your contact page.
- On every page except these hides it where it would get in the way, such as a checkout.
List pages by their path, one per line, for example /contact. /services/* covers the services page and everything under it.
Show a flow inside a page
To put one of your flows inside a post or page rather than in the chat, add the shortcode [chati_flow id="12"], using the number from the flow’s embed code on the Flows page. The flow needs to be published.
If the chat doesn’t appear
- Look under your key in Settings, Chati: it says what’s wrong if the key or website isn’t accepted.
- Clear your caching plugin’s cache, then reload the page.
- Check the website is listed under Works on in Channels and install. If the list is empty, any website can show the chat.
- Check the bot isn’t paused on the Bots page.
Still stuck? Contact us with your website address and we’ll take a look.