Change the widget colours, logo and name

Change the name

Under Name, change the Assistant name shown at the top of the chat, and the Status line under it.

Change the colours

Your Main colour fills the chat header, the buttons and the visitor’s messages. Pick one, or paste a colour code from your logo or brand guide: a # and six letters or numbers, like #1C1E24. Chati warns you if the colour is so light the chat button would be hard to see on a white page.

Leave Text colour on Automatic and Chati chooses white or dark text so it’s easy to read, or choose White, Dark or your own colour.

Change the logo and icon

• Assistant icon: shown next to every answer and in the header. Square, at least 256 × 256 pixels.
• Header logo: optional. A wide logo shown instead of the assistant name.

Both can be PNG, SVG or JPG, under 1 MB. Press Remove to go back to the default.

Change the chat button

Under Chat button, choose a speech bubble, your icon, or a button with words. Choose which corner it sits in. A button with words, like “Ask us anything”, is the easiest to notice.

Remove “Powered by Chati”

On the Business and Pro plans you can switch off the small “Powered by Chati” line under the message box, in Extras. See plans.