Your usual welcome
Open Welcome messages and edit Your usual welcome. Write a short greeting, then add up to a few Suggested questions: buttons visitors can tap instead of typing, like “What does it cost?” or “Are you open on Saturdays?”.
Different welcomes for different visitors
Press Add a welcome message to show a different greeting only when certain things are true. For example, someone on your pricing page could see “Looking at prices? I can help you pick the right option”, while someone visiting at night sees “We’re closed, but leave your details and we’ll call you back”.
You can choose by the page they’re on, where they came from (such as an ad campaign), their device, whether they’ve chatted before and whether your team is open. Chati checks your welcome messages from the top and shows the first one that fits, so put the most specific ones first.
Extras
- Offer a flow as a button, like “Get a quote” or “Book a visit”.
- Open the chat by itself after a number of seconds. It only happens once per visit and never on phones.
- Welcome popup, on Appearance, shows your welcome message and suggested questions beside the chat button.
Try it out
Use Try it out to pretend to be a visitor on a certain page, device or time, and see exactly which welcome they’d get.