Website pages
Best for your services, prices, opening times and policies. Open Knowledge, press Add knowledge and choose Website or page. Give it your website address or sitemap, and Chati reads every page and keeps up with changes. To add one page, such as a new offer, choose Just this page.
Documents
Best for price lists, brochures, menus and terms that aren’t on your website. Drop PDF, Word, text, CSV or SQL files onto the Knowledge page, up to 20 MB each. A SQL export of your products or services works too: Chati reads the rows of each table, and leaves out tables of people and orders, and columns such as passwords and keys. To update a document, remove the old one and add the new version.
Your answers
Best for questions that need an exact answer, or that your website doesn’t cover. Under Your answers, press Add, write the question the way a customer would ask it, and the answer. Chati uses your answers before anything else, for that question and others like it.
- Keep answers short, and include prices, times or links if they help.
- One question per answer works better than one long answer covering several things.
The interview
Best for what’s in your head but not on your website. Chati asks about your business for about 15 minutes and writes up the answers for you to check. See Let Chati interview you.
How quickly changes go live
New pages, documents and answers are usually live within minutes. Each source shows its status on the Knowledge page. If a page says Couldn’t read, press Try again, or check the page loads without a login.