What you’ll see
Open Improve. Questions are grouped by meaning, so the same question asked in different ways shows once, with how many times it was asked and when. New questions are grouped overnight.
The numbers at the top show how many questions went unanswered this week, how many different questions are waiting, your answer rating from visitors and how many questions you fixed this month.
Answer a question
- Press Write answer on a question.
- Check How visitors asked to see their exact words.
- Write the answer. Include prices, times or links if they help, and keep it short.
- Save. Chati uses it straight away, for this question and others like it.
Answers you add here are listed under Your answers on the Improve page, with how many questions each one covers. Edit them on the Knowledge page.
Questions you don’t need to answer
Some questions aren’t worth an answer, like a test message or something you’ll never offer. Press Ignore to clear them from the list. To read the conversation first, press See the latest chat.
How often to check
Once a week for the first month, then whenever you like. The list gets shorter quickly, because each answer covers every question like it.