Collect ten real questions
Look through recent emails, phone messages and social media messages, and write down the questions that come up most. Include a couple of awkward ones, like a complaint or something you don’t offer.
Ask them in the live preview
Open Appearance and use the live preview on the right. It is your real assistant, answering from your real knowledge, but nothing you type there reaches visitors.
- Check each answer is right, and that the source shown under it is the page you’d expect.
- Ask something you don’t do. Chati should say it isn’t sure and offer your team, rather than guess.
- Ask for a person. Check you are happy with what it says, open or closed.
Fix what it gets wrong
If an answer is wrong or missing, the quickest fix is to add the right answer under Knowledge, Your answers. Then ask again. See Fix an answer Chati got wrong.
Keep an eye on it after launch
Once Chati is live, the Improve page collects the questions it couldn’t answer. Check it once a week for the first month and add the answers. Most businesses find the gaps close quickly.