What counts
Each answer Chati writes to a visitor counts as one AI reply. A visitor who asks three questions and gets three answers uses three AI replies.
What doesn’t count
- Replies from your team. Taking over a chat is always free.
- Testing in the live preview in your dashboard.
How many you get
- Starter: 1,000 AI replies a month.
- Business: 5,000 AI replies a month.
- Pro: 15,000 AI replies a month.
Your allowance resets each month. See how many you’ve used, and a forecast for the month, under Billing and usage and at the bottom of the sidebar.
If you reach your limit
There are no automatic top-ups, so you’ll never get a surprise bill. We email you at 80% and 100%. If you reach the limit, new chats go straight to your team until your allowance resets. To turn AI replies back on sooner, upgrade your plan.