Blog and guides

NPS

Customer feedback 10 min read

NPS vs CSAT: differences, formulas and when to use each

NPS vs CSAT explained simply: what each measures, how to calculate them, what a good score looks like and which suits a small UK business.

 Customer feedback 9 min read

What is a good CSAT score? Benchmarks and how to measure

A good CSAT score is usually 75 to 85%. See the bands by industry, how to calculate it, how it differs from NPS and how small businesses can lift it.

 Customer feedback 11 min read

How to measure customer satisfaction: methods and metrics

Learn how to measure customer satisfaction with CSAT, NPS and CES, with formulas, survey questions, worked examples and UK small business tips.