Add your website
- In your dashboard, open Knowledge and press Add knowledge.
- Choose Website or page.
- Type your website address, or the address of your sitemap if you have one.
- Choose The whole site, or Just this page if you only want one page.
- Press add. Chati starts reading straight away, and new pages are usually live within minutes.
To read only part of a site, list the paths under Only read pages under, one per line, for example /services. Leave it empty to read everything.
Leave out pages that are out of date
Once your site has been read, the Website pages list shows every page Chati found. Press Leave out on anything old, such as last year’s prices or a closed offer, so Chati never answers from it. You can use it again later.
Add documents
Drag PDF, Word, text, CSV or SQL files onto the Knowledge page, or click to choose them. Each file can be up to 20 MB. Price lists, brochures, policies and FAQs all work well.
Write answers for anything else
If customers ask something your website and documents don’t cover, add it under Your answers as a question and answer. Chati uses your answers before anything else, so they are also the quickest way to make sure an important answer is exactly right.
Short of time? Let Chati interview you and it writes the answers up for you.
Keep it up to date
Chati re-checks your website for changes on a schedule you choose in the Re-check column. Only pages that changed are read again. Your plan sets how many website pages Chati can read: you’ll find the number under Billing and usage.