Get notified when someone asks for a person

Choose your alerts

1. Open Settings, then Notifications.
2. Under Your alerts, switch on what you want to hear about: New chats, New leads and Visitors asking for a person.
3. Switch on Email me when I’m not signed in to get an email for visitors asking for a person and chats passed to you.
4. Choose an Alert sound, or turn it off.

Alerts show under the bell at the top right of your dashboard, and pop up in the corner until you close them. Only you see these settings.

Which assistants you hear about

Everyone with an alert switched on hears about every assistant in your account. Chats passed to you always alert you, whatever your settings.

When chats are shared out

If you share chats out on Team and hours, only the person given the chat is told. If nobody is available, everyone with handover alerts switched on is told instead.

Account emails

Owners and Admins can also get a weekly summary every Monday morning. Usage warnings at 80% and 100% of your plan are always sent.