Live chat and your team

Add the people who will answer chats, choose their role, and set the opening hours when Chati can hand chats to them.

Step into any chat from the Inbox. Chati stays quiet while you reply, and your replies never count towards your AI replies.

Tell Chati when your team can answer. Inside your hours it hands chats over; outside them it takes the visitor’s details and tells your team.

Choose which alerts you get for new chats, new leads and visitors asking for a person, pick an alert sound, and get emails when you’re not signed in.

Choose when Chati asks visitors for their details, which fields to ask for and how consent works. Every lead goes to your Leads page.

What Owners, Admins and Agents can do in Chati, how to change someone’s role, and how to deactivate someone who has left.