Set your hours
- Open Appearance, then Team and hours.
- Switch on Use opening hours.
- Choose the days you’re open, and your opening and closing times.
- Check the time zone, and save.
Closing after midnight works too, for example 22:00 to 06:00. If you don’t set hours, Chati hands over whenever someone on the team is signed in.
What visitors see
- When you’re open, Chati stops answering and your team picks up the chat in the Inbox.
- When you’re closed, Chati takes their details instead, and your team is told about the new lead so you can reply when you’re back. Your closed message also shows at the top of the chat.
You can change both messages under Handing over to a person, and the live preview shows what visitors see when you’re open and when you’re closed.
Words that ask for a person
List words like “person”, “human” or “speak to someone”, separated by commas. When a visitor types one, Chati hands over straight away.
Who takes the chat
- Whoever is free: everyone is told, and the first person to press Take over gets the chat.
- Share chats out: each chat goes to one available person, whoever has the fewest open, taking turns. If they don’t join within a few minutes, it moves to the next person.