Switch it on
- Open Channels and install.
- Switch on Voice calls.
- Choose the Longest call: 2, 3, 5 or 10 minutes.
You can also add a “Talk to” button to the chat, on Appearance, under Extras.
What happens on a call
- Your assistant answers only from your website, files and answers, the same as typed chat.
- It takes a name and email or phone number when someone wants a reply.
- It passes the chat to your team when someone asks for a person, unless the assistant is set to AI only.
- Every call appears in your Inbox as a transcript. Only the transcript is kept, never the recording.
Voice minutes
The Pro plan includes 120 voice minutes a month. On any plan you can add a monthly bundle, or buy top-up minutes that never expire, under Billing and usage, Voice minutes. Top-ups are used after your monthly minutes run out.
We email you at 80% and when minutes run out. When they do, the microphone is hidden and visitors can still type.