Blog and guides
Customer service
How to answer customers out of hours: a UK guide
Learn how to answer customers out of hours: acknowledge fast, set a clear reply time, point to alternatives and use an AI chatbot with human handover.
Can AI chatbots give wrong answers? Yes, here’s why
Yes, AI chatbots can give wrong answers, even when they sound sure. See why it happens, UK evidence, and how a business can cut the risk for customers.
How to handle repetitive customer questions in 6 steps
Stop answering the same questions all day. Learn how UK small businesses log, answer and automate repetitive customer questions without losing the personal touch.
Best AI chatbot for business: how to choose in 2026
There is no single best AI chatbot for business. See which type suits customer service, leads or internal work, and what UK small firms should check first.
Yodel web chat: how to contact Yodel by InPost in 2026
Looking for Yodel web chat? Yodel's customer brand has moved to InPost. See where to get help now, other ways to get in touch and how to escalate a problem.