Delete a visitor’s data

Delete their data

1. Open Settings, then Data and privacy.
2. Press Delete a visitor’s data.
3. Type the email address they used, and confirm.

This deletes their lead and every chat linked to that email. It can’t be undone.

Delete old data automatically

In Data and privacy, choose how long to Keep conversations for and Keep leads for. Anything older is deleted automatically each night. Keeping data only as long as you need it is part of UK GDPR.

Other privacy settings

• Remove card numbers and bank details from chats, so they’re never stored.
• Show a privacy notice in the chat, with a link to your own privacy policy.

Who is responsible

For chats on your website, you are the controller and Chati processes the data for you. Our data processing agreement covers this on every plan, and our security page explains where your data is stored.