Two-step login and sign-in codes

Two-step login is switched on for everyone, so there’s nothing to turn on. After your password, we send you a 6-digit code to prove it’s really you.

How it works

  1. Sign in with your email and password.
  2. We text a 6-digit code to your mobile, or email it if you haven’t added a mobile.
  3. Type the code. It works for 10 minutes.

Tick Remember this device for 30 days on your own computer or phone, and you won’t be asked for a code there again for 30 days. Don’t tick it on a shared computer.

Get codes by text

Codes by text are quicker and safer. Open Your profile from your name in the sidebar, add your number under Sign-in codes and save. To go back to email, press Email codes instead.

Didn’t get a code?

  • Wait a moment, then press resend when the timer runs out.
  • Choose to have it sent the other way, by email instead of text, or by text instead of email.
  • Check your spam folder for emailed codes.

Never share a code with anyone. Chati will never ask you for one by phone or email.

Lost your phone?

Ask for the code by email instead. Then, in Settings, Security, sign out everywhere so any lost device is signed out, and update your mobile in Your profile.

Still stuck?

Our UK team is here 8:30am to 5:30pm, Monday to Friday.