Pause instead
If you only need Chati to stop for a while, open Settings, Account and press Pause all assistants. Nothing is deleted, and Resume all assistants turns them back on.
Download a copy first
Before you close, choose Download everything as a file in the closing window, so you keep a copy of your account’s data.
Close your account
Only the account owner can do this. In Settings, Account, press Close account and confirm. You have a few seconds to undo it.
- Straight away: every assistant stops answering on your websites, your plan is cancelled so you won’t be charged again, and everyone on your team is signed out.
- After 30 days: your chats, leads, knowledge and settings are deleted for good.
Changed your mind? Email [email protected] within those 30 days and we’ll switch your account back on.
Remove the chat from your website
Once your account is closed the chat stops appearing, but it’s tidy to remove the install code or deactivate the WordPress plugin too.