Blog and guides
Customer support
How to reduce customer support emails: 7 practical steps
Cut customer support emails by removing the reasons people write. Seven practical steps for UK small businesses, from tagging enquiries to AI chat with human handoff.
How to stop a chatbot making things up
Chatbots invent answers when they lack facts. Learn how to stop a chatbot making things up with grounding, clear rules, sources and human handover.
How to improve first response time: 9 practical steps
Learn how to improve first response time with routing, staffing, templates and AI chat. Includes UK benchmarks by channel and how to measure FRT properly.