Blog and guides
Human handover
How to answer customers out of hours: a UK guide
Learn how to answer customers out of hours: acknowledge fast, set a clear reply time, point to alternatives and use an AI chatbot with human handover.
How does a website chatbot work? A plain-English guide
How does a website chatbot work? See the chat window, AI model, knowledge base and human handover behind it, and what UK small businesses should check.
AI chatbot for website: how to choose one in the UK
Choosing an AI chatbot for your website? See what it does, what to check, UK points on data and handover, and which setup suits a small business.