Blog and guides
Live chat
Virtual chat: what it means and how businesses use it
Virtual chat means talking online in real time, from social chat rooms to website live chat and AI chatbots. See how each works and which suits a UK business.
Online chat application: types, features and how to choose
What is an online chat application? Compare the main types, from team chat to website live chat and AI chatbots, and see how a UK business should choose.
How to add live chat to a website: a step-by-step guide
Learn how to add live chat to your website in minutes: pick a provider, paste one code snippet or plugin, set up handoff, test and go live. UK guide.
AI chatbot for website: how to choose one in the UK
Choosing an AI chatbot for your website? See what it does, what to check, UK points on data and handover, and which setup suits a small business.