The short version
Give Chati your website and fee list, list clinical advice as a topic to avoid, and make sure anything that sounds urgent goes straight to reception with a reminder to call 111 out of hours.
What patients ask, and Chati answers
- “How much is teeth whitening?” and other private fees.
- “Are you taking new NHS patients?”
- “Can I spread the cost of Invisalign?”
- “Is there parking near the practice?” and “Is there step-free access?”
- “What are your opening hours?” and “Do you open on Saturdays?”
- “What happens at a first check-up?”
What Chati hands to your team
- Pain, swelling, bleeding or anything that sounds urgent.
- Questions about a patient’s own treatment, records or appointments.
- Complaints.
Add words like “pain”, “swelling”, “emergency” and “bleeding” to Words that ask for a person on Team and hours, so those chats go straight to reception.
What to add to Chati’s knowledge
- Your website, including your treatments and team pages.
- Your private fee list and NHS band charges, as a PDF or page.
- Your finance options, payment plans and any membership plan.
- What to do in a dental emergency, in and out of hours.
- Answers for things not on your website: parking, access, how to register and what to bring.
Settings we recommend
- Tone of voice: Friendly.
- Topics to avoid: diagnosis, clinical advice and medication.
- When it isn’t sure: offer a person straight away.
- Extra instructions: “If someone is in pain or mentions swelling, tell them we’re asking the team to help, and to call NHS 111 if the practice is closed or they have trouble breathing or swallowing.”
- Lead capture: only when they want a person, and always outside opening hours.
Be careful with
Chati should never diagnose or give clinical advice, and it won’t if you list it as a topic to avoid. Keep fees up to date: if prices change, update the fee list and press Re-check, or Chati may quote the old price. Patients’ health information is special category data under UK GDPR, so set Keep conversations for to the shortest time that works for you.
Connect your systems
Popular custom builds for practices are online booking, practice management software (so Chati can check availability) and finance applications. See custom builds.
Chati gives general information from your own website and documents. You stay responsible for what it says, so check its answers, especially anything to do with health, law or money.