The short version
Make sure Chati always gives your phone number and out-of-hours emergency details for anything urgent, hands symptoms to the team, and answers everything else from your website and price list.
What pet owners ask, and Chati answers
- “What’s included in your pet health plan?”
- “How much is a cat neuter?”
- “Are you open on Saturdays?”
- “Do you see rabbits?” and other exotic pets.
- “When should my puppy have its vaccinations?”
- “Who do I call out of hours?”
What Chati hands to your team
- Anything that sounds like an emergency.
- Questions about a pet’s symptoms.
- Test results.
Add words like “eaten”, “bleeding”, “collapsed”, “poison” and “emergency” to Words that ask for a person, so those chats go straight to the team.
What to add to Chati’s knowledge
- Your website, including your services and team pages.
- Your price list for common treatments and procedures.
- Your health plan: what it costs and what it covers.
- Your out-of-hours emergency arrangements, with the phone number.
- Which animals you see, and any you refer elsewhere.
Settings we recommend
- Tone of voice: Friendly.
- Topics to avoid: diagnosis, treatment advice and medication doses.
- When it isn’t sure: offer a person straight away.
- Extra instructions: “If a pet may be unwell or has eaten something it shouldn’t, tell the owner to call the practice now and give the number. Out of hours, give the emergency service details.”
- Lead capture: only when they want a person, and always outside opening hours.
Be careful with
Chati must never tell an owner to wait and see. Write your emergency instructions clearly in its knowledge and extra instructions, and test them in the live preview with questions like “my dog has eaten chocolate”. Only vets can advise on treatment, so keep diagnosis on your topics to avoid.
Connect your systems
Popular custom builds for practices are practice management systems, appointment booking and health plan sign-ups. See custom builds.
Chati gives general information from your own website and documents. You stay responsible for what it says, so check its answers, especially anything to do with health, law or money.