The short version
Add your rooms, policies and local information, link to your own booking page in every answer about availability, and hand groups, events and changes to existing bookings to your team.
What guests ask, and Chati answers
- “Do you allow dogs?”
- “What time is check-in?” and “Can we check out late?”
- “Is breakfast included?”
- “Is there parking?” and “Do you have an EV charger?”
- “How far are you from the station?”
- “Do you cater for allergies?”
What Chati hands to your team
- Group and event bookings.
- Changes to an existing booking.
- Complaints.
What to add to Chati’s knowledge
- Your website, including each room’s page.
- Your policies: check-in and check-out, cancellations, deposits, children and pets.
- Breakfast and dining times, menus and how you handle allergies.
- Getting here: parking, public transport and accessibility.
- Local recommendations you’re happy to share.
Settings we recommend
- Tone of voice: Friendly.
- Extra instructions: “When someone asks about availability or prices, link to our booking page and mention booking direct gets the best rate.”
- When it isn’t sure: take contact details.
- Lead capture: only when they want a person, and always outside opening hours.
- Welcome messages: a welcome on your weddings or events page, such as “Planning an event? I can put you in touch with our events team.”
Be careful with
Chati can’t see live availability unless it’s connected to your booking engine, so tell it not to promise a room is free. Allergy information must be accurate: point Chati to your allergen information and ask it to suggest guests speak to the team for anything serious.
Connect your systems
Popular custom builds for hotels are the booking engine, live availability checks and event enquiries. See custom builds.
Chati gives general information from your own website and documents. You stay responsible for what it says, so check its answers, especially anything to do with health, law or money.