The short version
Give Chati your website and fee pages, hand offers and disputes straight to a negotiator, and use lead capture so every viewing request comes with a name and number.
What buyers, tenants and landlords ask
- “What are your tenant fees?” and “How much is the holding deposit?”
- “Is the flat on Park Road still available?”
- “How do I book a valuation?”
- “Do you allow pets in your rentals?”
- “How much do you charge to sell?”
- “What does your landlord management service include?”
What Chati hands to your team
- Offers on a property.
- Maintenance emergencies, such as a leak or no heating.
- Landlord and tenant disputes.
What to add to Chati’s knowledge
- Your website, including your listings pages, so Chati can answer about current properties.
- Your sales and lettings fees, and the fees tenants pay.
- How viewings, offers, referencing and moving in work.
- What tenants should do in an emergency out of hours.
Set your listings pages to re-check daily so Chati knows when a property is let or sold. Leave out old listings that are no longer on the market.
Settings we recommend
- Tone of voice: Friendly.
- When it isn’t sure: offer a person straight away.
- Lead capture: after the first answer, asking for name, phone, email and whether they’re buying, renting, selling or letting.
- Words that ask for a person: add “offer”, “leak” and “emergency”.
- Welcome messages: a different welcome on your valuation page, such as “Thinking of selling? I can book you a free valuation.”
Be careful with
Never let Chati confirm a viewing time or accept an offer: it takes the request and your team confirms. Material information about a property should come from the listing, so keep listings accurate and re-checked. Fees must be shown clearly, so make sure your fees page is up to date.
Connect your systems
Popular custom builds for agents are a property listings feed, the viewing diary and your CRM. See custom builds.
Chati gives general information from your own website and documents. You stay responsible for what it says, so check its answers, especially anything to do with health, law or money.