The short version
Add your memberships, timetable and class descriptions, offer a taster session in your welcome message, and hand injuries, health conditions and cancellations to your team.
What people ask, and Chati answers
- “How much is membership?”
- “Do you have a free trial class?”
- “What time is the Saturday spin class?”
- “Can I freeze my membership?”
- “Is it suitable for beginners?”
- “Do I need to book classes in advance?”
What Chati hands to your team
- Injuries and health conditions.
- Cancelling a membership.
- Personal training plans.
What to add to Chati’s knowledge
- Your website, including your timetable and class pages.
- Membership prices, joining fees and what each option includes.
- Your terms: freezing, cancelling and notice periods.
- How taster sessions and first visits work.
If your timetable changes often, set that page to re-check daily.
Settings we recommend
- Tone of voice: Casual or Friendly.
- Topics to avoid: medical advice, injury advice and diets.
- Welcome message: “Thinking of joining? Your first class is on us.” with suggested questions like “What does it cost?” and “What’s on this week?”.
- Lead capture: after the first answer, asking for name, email and phone.
- Flows: a “Book a taster” button that collects the details your team needs.
Be careful with
Chati shouldn’t tell anyone which exercises are safe for an injury or condition. List it as a topic to avoid so it offers an instructor instead. Keep membership terms accurate, especially notice periods, as they’re the questions that lead to complaints.
Connect your systems
Popular custom builds for gyms are the class booking system, membership software and taster sign-ups. See custom builds.
Chati gives general information from your own website and documents. You stay responsible for what it says, so check its answers, especially anything to do with health, law or money.