Blog and guides
Practical AI for UK small businesses
No hype. Guides on answering customers faster, written by the team that builds Chati.
How to measure customer satisfaction: methods and metrics
Learn how to measure customer satisfaction with CSAT, NPS and CES, with formulas, survey questions, worked examples and UK small business tips.
Yodel web chat: how to contact Yodel by InPost in 2026
Looking for Yodel web chat? Yodel's customer brand has moved to InPost. See where to get help now, other ways to get in touch and how to escalate a problem.
Chatbot examples: 8 real ones and how they work
See clear chatbot examples, from website bots to Alexa and ChatGPT, with sample chats, UK small business uses and what makes a good one.
What is an AI chatbot? A plain guide for UK businesses
What is an AI chatbot, how does it work and what is it used for? A plain UK guide with examples, types, limits and how small businesses use one.