Blog and guides
Practical AI for UK small businesses
No hype. Guides on answering customers faster, written by the team that builds Chati.
Chatbot for accountants: what it does and what to look for
What a chatbot for accountants does, where it helps a UK practice, what to check before you buy, and how to keep it safe with human handoff.
How to make a WhatsApp Business account (UK guide)
Set up a free WhatsApp Business account in 10 to 15 minutes: download the app, verify your number, build your profile, then add automation as you grow.
Online chat application: types, features and how to choose
What is an online chat application? Compare the main types, from team chat to website live chat and AI chatbots, and see how a UK business should choose.
How to add live chat to a website: a step-by-step guide
Learn how to add live chat to your website in minutes: pick a provider, paste one code snippet or plugin, set up handoff, test and go live. UK guide.
Best AI chatbot for business: how to choose in 2026
There is no single best AI chatbot for business. See which type suits customer service, leads or internal work, and what UK small firms should check first.
How to improve first response time: 9 practical steps
Learn how to improve first response time with routing, staffing, templates and AI chat. Includes UK benchmarks by channel and how to measure FRT properly.
How to add a chatbot to WordPress: 3 simple methods
Learn how to add a chatbot to WordPress using a plugin, an embed code or a custom build, with steps, a comparison and UK tips for small businesses.
AI chatbot for website: how to choose one in the UK
Choosing an AI chatbot for your website? See what it does, what to check, UK points on data and handover, and which setup suits a small business.
How to handle Christmas customer enquiries in the UK
A practical UK guide to handling Christmas customer enquiries: prepare answers, publish clear hours and dates, automate the basics and hand over to a human.